Returns & Exchanges

Due to the perishable nature of our cookies and baked goods, we do not accept returns; however, we are committed to ensuring your satisfaction and will replace or refund any items that arrive damaged or incorrect. If your order does not meet our high standards for freshness and quality, please contact us within 14 days of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box and the damaged or incorrect items to help our quality assurance team process your claim.

• 2.
  Contact Customer Support

  Email our team at [email protected] with your order number and the photos of the product issues.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine the best resolution, whether it be a full refund or a fresh replacement.

• 4.
  Resolution Delivery

  Once approved, your replacement order will be baked fresh and shipped immediately, or a credit will be applied to your original payment method.